退款政策

We want you to be completely satisfied with your purchase from YOURZONE. If for any reason you're not happy with your order, we offer a 14-day return policy, subject to the terms below.

✅ Returns

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.

• Your return request must be submitted within 14 days of receiving your order.

• Proof of purchase (order number or receipt) is required.

To start a return, please contact us at [insert support email]. If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

🚫 Non-Returnable Items

• Used or opened products

• Gift cards

• Sale or clearance items

💰 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

🔁 Exchanges

We only replace items if they are defective or damaged upon arrival. Please contact us immediately if you receive a faulty item.